Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Currently shipping from McLean, Virginia
Domestic packages (within the US) usually take around 3-5 business days to arrive. We are also happy to offer expedited shipping per request.
All orders include a tracking number. Signature confirmation may be added (at our cost) for large orders.
We understand how important it is for you to get your items quickly, so we make every effort to ship your order within 24 hours and in many cases the same business day.
Some items may not be available for immediate shipment. If you purchase them, we will contact you to go through pre-order options.
Due to carrier pick up schedules, orders placed after 3pm EST on Friday will ship on Monday or the following business day if the Monday falls on a holiday.
International Orders
We ship internationally as permitted by US Customs regulations and declare full value of goods less any discounts. Shipping charges are not included in the declared value amount. All customs and other fees imposed by your country are your responsibility to pay – please remember to consider this part of your cost when you place an order with us.
Please be aware that orders shipped via USPS First Class International Mail do not include door-to-door tracking and may take anywhere from 1 to 6 weeks to arrive.
Payment
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders, and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
Please note that we don’t store your payment information. All payments go through Stripe, one of the leading secure payment providers.
Refunds and Exchanges
Your satisfaction is our ultimate goal. If you are unsatisfied with your purchase for any reason, please contact us to receive instructions for returns. We will gladly accept the return of products for a refund or exchange within 28 days from the date of purchase. Buyer is responsible for return shipping charges unless the item purchased is at our fault (incomplete shipment/wrong item shipped).
Items must be returned in unaltered condition and properly protected against shipping damage.
Lost Packages: On rare occasions, due to no fault on our part, a package sent via USPS may not arrive at its destination. In such an instance, we will reship your order after a reasonable amount of time has elapsed.
